Admin Job

United States
St. Louis, MO, United States
Posted: 20 Sep 2023
St. Louis Symphony Orchestra

St. Louis Symphony Orchestra

Associate Director, Box Office and Audience Experience

The Associate Director, Box Office and Audience Experience is responsible for the overall direction and success of the SLSO’s ticketing operations. Reporting to the Director of Hospitality and Audience Experience, this individual plays a crucial role in the Marketing department’s pricing strategies and patron purchasing experience, and serves as a resource for Tessitura, the SLSO’s ticketing and CRM software. This individual needs to become well-versed in all SLSO programs and events to offer excellent customer service and creative problem-solving that aligns with the SLSO’s goals, values, and brand identity.

In addition to ensuring that daily Box Office operations and customer service standards are continually upheld and improved, the Associate Director is instrumental in guiding future planning for the organization by staying up to date on new technologies and industry trends, attending conferences and continued learning courses, and collaborating with colleagues across the organization. The Associate Director finds new and innovative ways to improve ticketing and the audience experience at large.

The successful candidate is a team leader with a strategic approach to resolving complex data and customer service challenges, rooted in strong experience with both people and software. This position requires flexible day, evening, and weekend hours.

Please go to the Career Opportunities page at slso.org to see more details and to apply: https://recruit.hirebridge.com/v3/goto/?c=ou93qu
Closing date: n/a
More details/How to apply:
Please apply directly through our website.
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