Casual Front of House Duty Manager

The Royal Northern College of Music is a leading international conservatoire specialising in learning programmes of the highest quality. These are delivered by internationally renowned teachers and underpinned by a unique artistic programme of performances. Throughout the year its state-of-the-art venue and concert facilities play host to a multitude of unique and inspiring acts and artists.

We are seeking hardworking, professional, customer-focused people to work casually as Front of House Duty Managers.

Reporting to the Deputy Venues Operations Manager and the Venues Operations Manager, duties will include supervising the team of Ushers, overseeing the smooth running of all events, providing exceptional customer service, being proactive in responding to customer needs, providing critical support in the event of an evacuation, and ensuring the highest levels of professionalism are delivered in all of the college’s venues.

This role is based on a casual contract where shift times and hours of work are dependent on the volume of programmed events. The successful candidate will be expected to work evenings and weekends.

Experience in a similar Front of House role is desirable but not essential. However, a previous role within a customer service environment alongside a proactive and positive attitude is required.