Event Staff

Steward Role – Front of House and Backstage
1. Meet and greet all customers and clients visiting Stoller Hall and/or Chetham’s in an open, welcoming and friendly manner
2. Provide front-line customer experiences - engaging with customers and clients in all of Chetham’s and Stoller Hall’s event spaces, seating visitors, providing information and advice and checking tickets
3. Chaperone guests in accordance with Chetham's safeguarding policies
4. Understand emergency procedures and take responsibility for the safe evacuation of the public in the event of an emergency
5. Take responsibility for ensuring the venue is clean, tidy and presentable
6. Take responsibility for keeping up to date with the events programme at Stoller Hall and Chetham’s
7. Carry out pre-opening checks including fire routes and evacuation exits.
8. Be responsible for the safe and accurate keeping of money and stock when selling programmes and merchandise
9. Follow existing cash handling and sales procedures
10. Any ad hoc administration tasks as required
Box Office Role
1. Sell tickets and other merchandise at Stoller Hall Box Office
2. Take telephone bookings and answer customer queries
3. Manage cash, chip & pin, and customer not present transaction
4. Collate, print and prepare advance ticket purchases for collection
5. Prepare and distribute guest and press tickets on the night of the performance
6. Advise customers with specific access requirements on appropriate seating, sightlines and hall facilities
7. Field audience feedback and complaints, escalating to the Duty Manager if required
8. Restock print materials in the Box Office and Atrium and keep the area presentable at all times

Bar Role
1. Interact with customers in an open, welcoming and friendly manner
2. Take orders, preparing and serving drinks and occasionally food items
3. Keep the bar clean, tidy and well stocked, washing and collecting glasses
4. Maintain high standards of hygiene, health and safety