Associate Director, Box Office and Audience Experience

The Associate Director, Box Office and Audience Experience is responsible for the overall direction and success of the SLSO’s ticketing operations. Reporting to the Director of Marketing, this individual plays a crucial role in the Marketing department’s pricing strategies and patron purchasing experience, and serves as a resource for Tessitura, the SLSO’s ticketing and CRM software. This individual needs to become well-versed in all SLSO programs and events to offer excellent customer service and creative problem-solving that aligns with the SLSO’s goals, values, and brand identity.

In addition to ensuring that daily Box Office operations and customer service standards are continually upheld and improved, the Associate Director is instrumental in guiding future planning for the organization by staying up to date on new technologies and industry trends, attending conferences and continued learning courses, and collaborating with colleagues across the organization. The Associate Director finds new and innovative ways to improve ticketing and the audience experience at large.
The successful candidate is a team leader with a strategic approach to customer service challenges, rooted in strong experience with people and software. This position requires flexible day, evening, and weekend hours.