Customer Service Supervisor

We are looking for a dedicated professional with proven leadership skills and a passion for exceptional customer service to join our Ticketing & Membership Services team. In this pivotal role, alongside two other Customer Service Supervisors, you will provide essential support to the Head of Ticketing & Membership Services, overseeing daily operations, driving sales excellence, and managing team performance.

Beyond administrative and supervisory duties, you will step up as a Duty Manager for various performances throughout our Festival and Autumn seasons, taking responsibility for the smooth operational running of the front-of-house teams, and to ensure safety standards are met and offer an exemplary experience for our audiences. Additional responsibility payment is provided for Duty Manager shifts.

Operating on a 5-out-of-7-day shift pattern-inclusive of regular evening and weekend hours-this role is central to our operational success. The successful candidate will play a pivotal part in supporting the team and ensuring a world-class experience for our audience.

To find out more information and to apply, please visit our website.

The closing date for applications is Wednesday 19 August 2026, with interviews to take place the week commencing 1 September.

As a Disability Confident Employer, we guarantee to interview all disabled applicants who meet the essential criteria for our vacancies. If relevant to you, please inform us of this in your covering letter. If you have any questions in relation to this please contact a member of the HR team at recruitment@glyndebourne.com.